Advertisement


Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro since July 2020.

  • Role: Voice process
  • Job Location: Navi Mumbai
  • No.of Openings: 15
  • Qualification : Any Graduate
  • Experience: 00+ years
  • Salary;1.25-2.75 Lacs P.A.

Time and Venue:

4th December , 10.30 AM – 2.00 PM

Building no 7, Wipro ltd, Mindspace, Airoli east. 1st floor, Airoli Navi mumbai -400808

Contact – HR Shrenika 

Related Jobs:INTAS Pharma – Walk-In Interviews on 2nd Dec’ 2023 for B.Pharm, M.Pharm, B.Sc, M.Sc, B.Tech, B.E, Diploma

Job description

Role & responsibilities

The purpose of this process is to enable the administrator(s) to easily understand the escalation process on high risk clients account.

Responsibilities Summary:

1: Receive Inbound Call

2: Verify Caller

3: Obtain query information

4: Check systems

5: Update client details

6: Update customer remarks

7: Change status of Plexus work item

8: Upload a document

9: Conclude call

10: Refer customer to branch

11: Update comments on client systems

12: Hold 99 Escalation Process

13: Prep Handoff

Debit Order Disputes/ADO Standard operating Procedure

Responsibilities Summary:

1: Receive Inbound Call

Advertisement

2: Listen to Clients Request

3: Confirm Client Request

4: Authenticate Client

5: Obtain Debit Order Information

6: Client opt to Dispute telephonically

7: Put Client through to Terms and conditions

8: Provide client with feedback

9: Check if client is due for a KYC/CRS Refresh

10: Update customer remarks

11: Conclude Call

12: Provide Relevant Departments Contact(s) details to client

13: Transfer Call to relevant Department

14: Client Dispute Via FNB App

15: Conduct KYC Refresher

16: Update REGL Screen

17: Conduct CRS Refresher

18: Advise to check SMS/Email sent to avoid account being frozen

Description of inputs:

Calls are received from the various service units

All calls are received through communix and actioned on client systems

Preferred candidate profile- excellent communication, voice process experince

Location: Navi Mumbai

Please share resume on

shrenika.thube@wipro.com

More Job Updates Join What’s App Group – Click Here

Join Telegram Group – Click Here

 



Source link